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justify-content-between align-items-center "> <div> <div class="dropdown site-control2 cursor-pointer"><div class="dropdown-toggle cursor-pointer" data-bs-toggle="dropdown"><span class="lang lang-es"></span></div><div class="dropdown-menu dropdown-menu-end"><div class="site-control2-t">Idioma</div><ul class="list-group"><li class="list-group-item"><div class="cb-main"><div class="cb-container"><input type="checkbox" checked="checked" /> <span class="checkmark"></span></div></div> <div><a href="/lang/init/es"><span class="lang lang-es"></span> <span>Español</span></a></div> </li><li class="list-group-item"><div class="cb-main"><div class="cb-container"><input type="checkbox" /> <span class="checkmark"></span></div></div> <div><a href="/lang/init/eu"><span class="lang lang-eu"></span> <span>English</span></a></div> </li></ul></div></div> </div> <div class="user-controls d-flex align-items-center"><a href="/oblubene"><i class="store-icon-heart-solid"></i><span class="badge"><span 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suéteres</a></li><li><a href="/Catalogue/436/pantalones">Pantalones</a></li><li><a href="/Catalogue/442/chaquetas-y-abrigos">Chaquetas y abrigos</a></li><li><a href="/Catalogue/443/traje-de-bano">Traje de baño</a></li><li><a href="/Catalogue/510/camisas">Camisas</a></li><li><a href="/Catalogue/522/pantalones-deportivos">Pantalones deportivos</a></li><li><a href="/Catalogue/531/chalecos">Chalecos</a></li><li><a href="/Catalogue/529/shorts">Shorts</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Marcas favoritas</div><div id="brands-menu420" class="brands-menu"><ul><li><a href="/Catalogue/420/hombre?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Catalogue/420/hombre?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/420/hombre?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Catalogue/420/hombre?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/420/hombre?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/420/hombre?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/420/hombre?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Catalogue/420/hombre?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/420/hombre?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/420/hombre?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/420/hombre?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/420/hombre?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/420/hombre?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalogue/420/hombre?v=230"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/Catalogue/420/hombre?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/Catalogue/420/hombre?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/420/hombre?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/420/hombre?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/420/hombre?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li><li><a href="/Catalogue/420/hombre?v=258"><img data-src="https://shoesindustries.com/gallery/logo-brand/primitive1.webp" alt="Primitive" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/Catalogue/421/mujer"><i class="mi mi-female"></i><span>Mujer</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/438/calzado">Calzado</a></li><li><a href="/Catalogue/439/zapatillas">Zapatillas</a></li><li><a href="/Catalogue/440/zapatos">Zapatos</a></li><li><a href="/Catalogue/441/chanclas">Chanclas</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/437/ropa">Ropa</a></li><li><a href="/Catalogue/532/chalecos">Chalecos</a></li><li><a href="/Catalogue/528/pantalones-deportivos">Pantalones deportivos</a></li><li><a href="/Catalogue/446/camisetas-y-camisas">Camisetas y camisas</a></li><li><a href="/Catalogue/447/sudaderas-y-sueteres">Sudaderas y suéteres</a></li><li><a href="/Catalogue/448/pantalones">Pantalones</a></li><li><a href="/Catalogue/449/chaquetas-y-abrigos">Chaquetas y abrigos</a></li><li><a href="/Catalogue/530/shorts">Shorts</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Marcas favoritas</div><div id="brands-menu421" class="brands-menu"><ul><li><a href="/Catalogue/421/mujer?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Catalogue/421/mujer?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/421/mujer?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Catalogue/421/mujer?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/421/mujer?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/421/mujer?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/421/mujer?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Catalogue/421/mujer?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/421/mujer?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/421/mujer?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/421/mujer?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/421/mujer?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/421/mujer?v=225"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li><li><a href="/Catalogue/421/mujer?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/Catalogue/421/mujer?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/421/mujer?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/421/mujer?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/421/mujer?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/Catalogue/422/accesorios"><i class="mi mi-cap"></i><span>Accesorios</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-2"><li class="megamenu-list-title"><a href="/Catalogue/494/accesorios">Accesorios</a></li><li><a href="/Catalogue/504/bufanda">Bufanda</a></li><li><a href="/Catalogue/507/guantes">Guantes</a></li><li><a href="/Catalogue/509/gorro-bucket">Gorro bucket</a></li><li><a href="/Catalogue/490/cuidado-del-calzado">Cuidado del calzado</a></li><li><a href="/Catalogue/476/bolsas-y-mochilas">Bolsas Y Mochilas</a></li><li><a href="/Catalogue/472/gorras-y-tapones">Gorras y tapones</a></li><li><a href="/Catalogue/477/sunglasses">Sunglasses</a></li><li><a href="/Catalogue/474/cinturones">Cinturones</a></li><li><a href="/Catalogue/473/calcetines">Calcetines</a></li><li><a href="/Catalogue/496/rinoneras">Riñoneras</a></li><li><a href="/Catalogue/527/accesorios">Accesorios</a></li></ul><div class="megamenu-list list-col-2"><div class="brands-title">Marcas favoritas</div><div id="brands-menu422" class="brands-menu"><ul><li><a href="/Catalogue/422/accesorios?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/422/accesorios?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/422/accesorios?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/422/accesorios?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/422/accesorios?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/422/accesorios?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/422/accesorios?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/422/accesorios?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/422/accesorios?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/422/accesorios?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalogue/422/accesorios?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/Catalogue/422/accesorios?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/422/accesorios?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/422/accesorios?v=253"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/Catalogue/422/accesorios?v=254"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/Catalogue/422/accesorios?v=255"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/Catalogue/422/accesorios?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/422/accesorios?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/Catalogue/415/marcas"><i class="mi mi-star"></i><span>Marcas</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">A-D</li><li><a href="/v/254/">Capslab</a></li><li><a href="/v/217/carhartt-wip">Carhartt WIP</a></li><li><a href="/v/252/">Cariuma</a></li><li><a href="/v/201/converse">Converse</a></li><li><a href="/v/257/">D.Franklin</a></li><li><a href="/v/209/dr-martens">Dr.Martens</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">E-H</li><li><a href="/v/205/fullhardy">Fullhardy</a></li><li><a href="/v/255/">Goorin Bros.</a></li><li><a href="/v/229/huf">HUF</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">I-L</li><li><a href="/v/253/">Jason Markk</a></li><li><a href="/v/251/">Komono</a></li><li><a href="/v/256/">Lundhags</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">M-P</li><li><a href="/v/203/new-balance">New Balance</a></li><li><a href="/v/237/">On</a></li><li><a href="/v/207/new-era">New Era</a></li><li><a href="/v/258/">Primitive</a></li><li><a href="/v/202/puma">Puma</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">Q-T</li><li><a href="/v/215/rains">Rains</a></li><li><a href="/v/218/sneaky">Sneaky</a></li><li><a href="/v/210/the-north-face">The North Face</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">U-Z</li><li><a href="/v/213/vans">Vans</a></li><li><a href="/v/206/zapatos">Zapatos</a></li></ul></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/shopall?z=1"><i class="mi mi-percent"></i><span>Rebajas</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=1">Según el monto del descuento</a></li></li><li><a href="/shopall?z=1">Todos</a></li><li><a href="/shopall?z=10">Descuentos desde 10%</a></li><li><a href="/shopall?z=30">Descuentos desde 30%</a></li><li><a href="/shopall?z=50">Descuentos desde 50%</a></li><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=321">Descuentos especiales</a></li></li><li><a href="/shopall?z=321">Ofertas especiales</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="#">Descuentos por categoría</a></li><li><a href="/Catalogue/420/hombre?z=1">Hombre</a></li><li><a href="/Catalogue/421/mujer?z=1">Mujer</a></li><li><a href="/Catalogue/422/accesorios?z=1">Accesorios</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Descuentos por marca</div><div id="brands-menu416" class="brands-menu"><ul><li><a href="/shopall?v=237&z=1"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/shopall?v=217&z=1"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/shopall?v=209&z=1"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/shopall?v=201&z=1"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/shopall?v=202&z=1"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/shopall?v=229&z=1"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/shopall?v=207&z=1"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/shopall?v=210&z=1"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/shopall?v=203&z=1"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/shopall?v=251&z=1"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/shopall?v=252&z=1"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/shopall?v=253&z=1"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/shopall?v=254&z=1"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/shopall?v=255&z=1"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/shopall?v=256&z=1"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/shopall?v=257&z=1"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li><li><a href="/shopall?v=258&z=1"><img data-src="https://shoesindustries.com/gallery/logo-brand/primitive1.webp" alt="Primitive" /></a></li><li><a href="/shopall?v=205&z=1"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/shopall?v=206&z=1"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/shopall?v=215&z=1"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/shopall?v=196&z=1"><img data-src="https://shoesindustries.com/assets/1/arkk1.png" alt="ARKK Copenhagen" /></a></li><li><a href="/shopall?v=230&z=1"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/shopall?v=233&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/adidas_logo.png" alt="Adidas Originals" /></a></li><li><a href="/shopall?v=218&z=1"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/shopall?v=222&z=1"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/shopall?v=225&z=1"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="" href="/Catalogue/542/para-ninos"><span>Para niños</span></a></li> </ul> <div Class="m-stranky d-md-none"> <div Class="fw-bolder mb-2">Compras</div> <a class="first" href="/ShippingPayment">Envío y pago</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Devolución de mercancía</a><a class="first" href="/Claim">Reclamación</a><a class="first" href="/contact">Contacto</a><a class="first" href="/Tag/sobre-nosotros">Sobre nosotros</a> </div> </div> </nav> </div> </div> </header> <div Class="body-content "> <div class="contact-page"> <div class="container"> <div class="page-header"> <h1>Servicio al Cliente</h1> </div> <div class="sb sc"> <div class="container-fluid container-margin contact"> <div class="row contact-layout"> <div class="col-12 col-lg-4 col-xl-3"> <aside class="contact-help-sidebar"> <div class="contact-left-ai-slot"></div> <div class="contact-left-availability"> <div class="contact-left-availability-title"> <span class="contact-left-panel-icon contact-left-panel-icon-contact"> <span class="store-icon-phone-solid"></span> </span> <span>Contacto</span> </div> <div class="contact-left-availability-row contact-left-time"> <div><strong>Lunes - Viernes</strong> <span>11</span><span>:00 - 18:00</span></div> </div> <div class="contact-left-availability-divider"></div> <div class="contact-left-availability-row contact-left-email"><span class="contact-left-panel-icon contact-left-panel-icon-email"> <span class="store-icon-envelope"></span> </span> <div><strong>E-mail</strong> <a href="mailto:info@shiesindustries.com">info@shiesindustries.com</a></div> </div> <div class="contact-left-actions"><a class="btn contact-left-action-btn contact-left-action-whatsapp" href="https://api.whatsapp.com/send?phone=0948492549" target="_blank"> <span class="store-icon-whatsappx"></span> <strong>WhatsApp</strong> </a></div> </div> <div class="contact-help-search"> <select class="form-control" id="najdihelp" name="najdihelp"></select> </div> <div class="contact-help-card"> <div class="contact-help-title"> <span class="mi mi-informations"></span> <span>Centro de ayuda</span> </div> <div class="help-menu contact-help-menu"> <a class="" href="/Contact/1/pedidos#helps"> <span class="mi mi-fast-delivery"></span> <span>Pedidos</span> </a> <a class="" href="/Contact/2/envio#helps"> <span class="mi mi-van"></span> <span>Envío</span> </a> <a class="active" href="/Contact/3/pagos#helps"> <span class="mi mi-wallet"></span> <span>Pagos</span> </a> <a class="" href="/Contact/4/devolucion-de-mercancia#helps"> <span class="mi mi-delivery-box"></span> <span>Devolución de mercancía</span> </a> <a class="" href="/Contact/5/reclamacion#helps"> <span class="mi mi-contract"></span> <span>Reclamación</span> </a> <a class="" href="/Contact/6/empresa#helps"> <span class="mi mi-hostel"></span> <span>Empresa</span> </a> <a class="" href="/Contact/7/cupones-de-descuento#helps"> <span class="mi mi mi-sales "></span> <span>Cupones de descuento</span> </a> </div> </div> </aside> </div> <div class="col-12 col-lg-8 col-xl-9"> <div class="contact-right"> <div class="contact-panel contact-help-result-panel" id="helps"> <div class="help-list"> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Nepude completar el pago en línea. ¿Cómo puedo pagar el pedido o cambiar el pago a contra reembolso? </h4> <div class="help-content"> <p data-start="119" data-end="263">Si no ha logrado completar el pago online con tarjeta o con otro método online, puede reanudar el pago en el detalle de su pedido.</p> <p data-start="265" data-end="491">En el detalle del pedido puede volver a iniciar usted mismo el pago online original o cambiar el método de pago a pago contra reembolso, si está disponible para su pedido. Tras cambiar a pago contra reembolso, pagará el pedido solo al recibir el envío del transportista.</p> <p data-start="493" data-end="607" data-is-last-node="" data-is-only-node="">Si no se logra reanudar o cambiar el pago, por favor compruebe el estado del pedido y, si es necesario, contáctenos por correo electrónico.</p> </div> <div class="help-link"> <a href="/Contact/3/pagos/13/nepude-completar-el-pago-en-linea-¿como-puedo-pagar-el-pedido-o-cambiar-el-pago-a-contra-reembolso#helps"> Más información </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Zaplatil/a mi pedido, pero el estado “Esperando el pago” sigue apareciendo. ¿Qué debo hacer? </h4> <div class="help-content"> <p>Si le han cargado el pago en su cuenta, pero el pedido sigue teniendo el estado «En espera de pago», póngase en contacto con nosotros por correo electrónico. Verificaremos el pago y posteriormente le informaremos sobre los siguientes pasos.</p> </div> <div class="help-link"> <a href="/Contact/3/pagos/14/zaplatila-mi-pedido-pero-el-estado-“esperando-el-pago”-sigue-apareciendo-¿que-debo-hacer#helps"> Más información </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> No recibí la factura del pedido. ¿Dónde la encuentro? </h4> <div class="help-content"> <p data-start="67" data-end="297">La factura del pedido se envía automáticamente por correo electrónico al realizar el envío del pedido. Si no ha recibido la factura, revise por favor su bandeja de correo electrónico, incluidas las carpetas Spam, Promociones, Masivos o Mensajes automáticos.</p> <p data-start="299" data-end="387">Si no encuentra la factura ni allí, póngase en contacto con nosotros por correo electrónico y se la reenviaremos.</p> <p data-start="389" data-end="478" data-is-last-node="" data-is-only-node="">No imprimimos facturas en papel para los pedidos; la factura solo está disponible en formato electrónico.</p> </div> <div class="help-link"> <a href="/Contact/3/pagos/16/no-recibi-la-factura-del-pedido-¿donde-la-encuentro#helps"> Más información </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> Môžem nakupiť bez DPH ako firma s IČ DPH? </h4> <div class="help-content"> <p data-start="57" data-end="236">La compra sin IVA es posible solo para empresas extranjeras fuera de Eslovaquia con un NIF-IVA válido. Dado que somos una empresa eslovaca, a las empresas eslovacas les facturamos el IVA según las normas vigentes.</p> <p data-start="238" data-end="385">Si compra como empresa extranjera y en el carrito de compra introduce un NIF-IVA válido, el pedido se recalculará automáticamente en el último paso a importes sin IVA.</p> <p data-start="387" data-end="520" data-is-last-node="" data-is-only-node="">Antes de finalizar el pedido, recomendamos comprobar que el NIF-IVA se haya verificado correctamente y que el importe total del pedido se muestre sin IVA.</p> </div> <div class="help-link"> <a href="/Contact/3/pagos/40/mozem-nakupit-bez-dph-ako-firma-s-ic-dph#helps"> Más información </a> </div> </div> <div class="help-item"> <h4 class="help-title"> <span class="mi mi-informations"></span> ¿Cuándo recibiré el dinero de vuelta después de cancelar el pedido? </h4> <div class="help-content"> <p data-start="68" data-end="180">Si su pedido fue cancelado y se pagó en línea, el dinero le será reembolsado automáticamente.</p> <p data-start="182" data-end="369" data-is-last-node="" data-is-only-node="">Procesamos el reembolso tras la cancelación del pedido normalmente en un plazo de 48 horas. La posterior acreditación del dinero en la cuenta o en la tarjeta de pago puede depender de su banco o del proveedor de pago.</p> </div> <div class="help-link"> <a href="/Contact/3/pagos/60/¿cuando-recibire-el-dinero-de-vuelta-despues-de-cancelar-el-pedido#helps"> Más información </a> </div> </div> </div> <div class="contact-help-bottom"> <p> <strong>¿No le ayudaron nuestras respuestas?</strong> </p> <a class="contact-outline-link" href="/Contact"> <span class="store-icon-messagexx"></span> <strong>Contáctenos</strong> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="d-none"><div class="newsletter-container"> <div class="container h-100"> <div class="newsletter-banner newsletter-form"> <div class="row align-items-center h-100 g-0"> <div class="col-12 col-lg-5"> <div class="newsletter-banner__visual"> <img src="/content/klient/shoesindustries/images/newsletterbg.webp" alt="Newsletter" class="newsletter-banner__image" /> </div> </div> <div class="col-12 col-lg-7"> <div class="newsletter-banner__body"> <div class="newsletter-banner__title newsletter-title"> Suscríbete a nuestro boletín y obtén <span> 10,00 € </span> de descuento en tu primer pedido. </div> <div class="newsletter-banner__min-price newsletter-minimum-note"> <p> Pedido mínimo: <strong> 200,00 € </strong> </p> </div> <div class="newsletter-banner__content"> <div class="form-group newsletter-banner__form"> <div class="newsletter-banner__input-wrap"> <span class="store-icon-envelope newsletter-banner__input-icon"></span> <input type="text" class="mail form-control" placeholder="E-mail" /> </div> <button class="btn btn-primary btn-odoslat newsletter-banner__button"> Enviar </button> <div class="alert d-none result newsletter-banner__alert"></div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div id="footer"> <div class="container"> <div class="row"> <div Class="col-12 col-lg-3 footer__logo-col"> <a class="footer__logo" href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="Shoesindustries.es"></a> <div Class="mt-4"> <strong>Información de facturación: </strong><br>SHOES INDUSTRIES EU s.r.o. <br>Hany Ponickej 10B <br>84106 Bratislava <br>IČO: 50164783 <br>DIC: 2120257909 <br>IČ DPH: SK2120257909 </div> </div> <div Class="col-12 col-md-6 col-lg-2 footer-kontakt mt-4 mt-lg-0"> <div Class="footer-section-title">Contacto</div> <p><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></p> <p class="footer-contact-us"><img src="/Content/klient/shoesindustries/images/envelope.svg"> <a href="/contact">Escríbenos</a></p > <p> Lunes a viernes: <br> En línea <strong>11:00 - 18:00</strong> </p> <p> Sábado y Domingo: <br> Desconectado </p> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Compras</div> <a class="first" href="/ShippingPayment">Envío y pago</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Devolución de mercancía</a><a class="first" href="/Claim">Reclamación</a><a class="first" href="/contact">Contacto</a><a class="first" href="/Tag/sobre-nosotros">Sobre nosotros</a> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Información</div> <a class="first" href="/cookies">Tus cookies</a><a class="first" href="/privacy-policy">Protección de datos personales</a><a class="first" href="/complaints">Política de devoluciones</a><a class="first" href="/general-terms">Condiciones de Negocios</a> </div> <div Class="col-12 col-md-6 col-lg-3 mt-4 mt-lg-0"> <div Class=""> <div class="app-menu mb-3"><div class="footer-section-title">Aplicación movil</div><div class="d-flex align-items-center "><a href="https://play.google.com/store/apps/details?id=com.shoesindustries.app" class="me-2"><img src="/content/icons/google-play-icon.svg" alt="Google Play" /></a><a href="https://apps.apple.com/es/app/shoes-industries/id1611380017?l=es"><img src="/content/icons/apple-icon.svg" alt="App Store" /></a></div></div> <div class="soc-menu"><div class="footer-section-title">Únase a nosotros</div><div class="d-flex align-items-center"><a href="https://www.facebook.com/shoesindustries/" class="me-2"><i Class="store-icon-facebook"></i></a><a href="https://www.instagram.com/shoesindustries/" class="me-2"><i Class="store-icon-instagram"></i></a><a href="https://www.youtube.com/channel/UCkFCLj822JFJYnQK0G70pAg"><i Class="store-icon-youtube"></i></a></div></div> </div> </div> </div> </div> </div> <div class="footer-bottom"> <div class="container"> <div class="footer-bottom-inner"> <div class="footer-copy"> <span>© <strong>2026</strong> shoesindustries.es. 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