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justify-content-between align-items-center "> <div> <div class="dropdown site-control2 cursor-pointer"><div class="dropdown-toggle cursor-pointer" data-bs-toggle="dropdown"><span class="lang lang-es"></span></div><div class="dropdown-menu dropdown-menu-end"><div class="site-control2-t">Idioma</div><ul class="list-group"><li class="list-group-item"><div class="cb-main"><div class="cb-container"><input type="checkbox" checked="checked" /> <span class="checkmark"></span></div></div> <div><a href="/lang/init/es"><span class="lang lang-es"></span> <span>Español</span></a></div> </li><li class="list-group-item"><div class="cb-main"><div class="cb-container"><input type="checkbox" /> <span class="checkmark"></span></div></div> <div><a href="/lang/init/eu"><span class="lang lang-eu"></span> <span>English</span></a></div> </li></ul></div></div> </div> <div class="user-controls d-flex align-items-center"><a href="/oblubene"><i class="store-icon-heart-solid"></i><span class="badge"><span 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suéteres</a></li><li><a href="/Catalogue/436/pantalones">Pantalones</a></li><li><a href="/Catalogue/442/chaquetas-y-abrigos">Chaquetas y abrigos</a></li><li><a href="/Catalogue/443/traje-de-bano">Traje de baño</a></li><li><a href="/Catalogue/510/camisas">Camisas</a></li><li><a href="/Catalogue/522/pantalones-deportivos">Pantalones deportivos</a></li><li><a href="/Catalogue/531/chalecos">Chalecos</a></li><li><a href="/Catalogue/529/shorts">Shorts</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Marcas favoritas</div><div id="brands-menu420" class="brands-menu"><ul><li><a href="/Catalogue/420/hombre?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Catalogue/420/hombre?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/420/hombre?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Catalogue/420/hombre?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/420/hombre?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/420/hombre?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/420/hombre?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Catalogue/420/hombre?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/420/hombre?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/420/hombre?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/420/hombre?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/420/hombre?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/420/hombre?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalogue/420/hombre?v=230"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/Catalogue/420/hombre?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/Catalogue/420/hombre?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/420/hombre?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/420/hombre?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/420/hombre?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li><li><a href="/Catalogue/420/hombre?v=258"><img data-src="https://shoesindustries.com/gallery/logo-brand/primitive1.webp" alt="Primitive" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/Catalogue/421/mujer"><i class="mi mi-female"></i><span>Mujer</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/438/calzado">Calzado</a></li><li><a href="/Catalogue/439/zapatillas">Zapatillas</a></li><li><a href="/Catalogue/440/zapatos">Zapatos</a></li><li><a href="/Catalogue/441/chanclas">Chanclas</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalogue/437/ropa">Ropa</a></li><li><a href="/Catalogue/532/chalecos">Chalecos</a></li><li><a href="/Catalogue/528/pantalones-deportivos">Pantalones deportivos</a></li><li><a href="/Catalogue/446/camisetas-y-camisas">Camisetas y camisas</a></li><li><a href="/Catalogue/447/sudaderas-y-sueteres">Sudaderas y suéteres</a></li><li><a href="/Catalogue/448/pantalones">Pantalones</a></li><li><a href="/Catalogue/449/chaquetas-y-abrigos">Chaquetas y abrigos</a></li><li><a href="/Catalogue/530/shorts">Shorts</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Marcas favoritas</div><div id="brands-menu421" class="brands-menu"><ul><li><a href="/Catalogue/421/mujer?v=201"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/Catalogue/421/mujer?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/421/mujer?v=203"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/Catalogue/421/mujer?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/421/mujer?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/421/mujer?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/421/mujer?v=209"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/Catalogue/421/mujer?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/421/mujer?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/421/mujer?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/421/mujer?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/421/mujer?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/421/mujer?v=225"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li><li><a href="/Catalogue/421/mujer?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/Catalogue/421/mujer?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/421/mujer?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/421/mujer?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/421/mujer?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/Catalogue/422/accesorios"><i class="mi mi-cap"></i><span>Accesorios</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-2"><li class="megamenu-list-title"><a href="/Catalogue/494/accesorios">Accesorios</a></li><li><a href="/Catalogue/504/bufanda">Bufanda</a></li><li><a href="/Catalogue/507/guantes">Guantes</a></li><li><a href="/Catalogue/509/gorro-bucket">Gorro bucket</a></li><li><a href="/Catalogue/490/cuidado-del-calzado">Cuidado del calzado</a></li><li><a href="/Catalogue/476/bolsas-y-mochilas">Bolsas Y Mochilas</a></li><li><a href="/Catalogue/472/gorras-y-tapones">Gorras y tapones</a></li><li><a href="/Catalogue/477/sunglasses">Sunglasses</a></li><li><a href="/Catalogue/474/cinturones">Cinturones</a></li><li><a href="/Catalogue/473/calcetines">Calcetines</a></li><li><a href="/Catalogue/496/rinoneras">Riñoneras</a></li><li><a href="/Catalogue/527/accesorios">Accesorios</a></li></ul><div class="megamenu-list list-col-2"><div class="brands-title">Marcas favoritas</div><div id="brands-menu422" class="brands-menu"><ul><li><a href="/Catalogue/422/accesorios?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalogue/422/accesorios?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalogue/422/accesorios?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalogue/422/accesorios?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalogue/422/accesorios?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalogue/422/accesorios?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalogue/422/accesorios?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalogue/422/accesorios?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalogue/422/accesorios?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalogue/422/accesorios?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalogue/422/accesorios?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/Catalogue/422/accesorios?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalogue/422/accesorios?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalogue/422/accesorios?v=253"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/Catalogue/422/accesorios?v=254"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/Catalogue/422/accesorios?v=255"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/Catalogue/422/accesorios?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalogue/422/accesorios?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/Catalogue/415/marcas"><i class="mi mi-star"></i><span>Marcas</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">A-D</li><li><a href="/v/254/">Capslab</a></li><li><a href="/v/217/carhartt-wip">Carhartt WIP</a></li><li><a href="/v/252/">Cariuma</a></li><li><a href="/v/201/converse">Converse</a></li><li><a href="/v/257/">D.Franklin</a></li><li><a href="/v/209/dr-martens">Dr.Martens</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">E-H</li><li><a href="/v/205/fullhardy">Fullhardy</a></li><li><a href="/v/255/">Goorin Bros.</a></li><li><a href="/v/229/huf">HUF</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">I-L</li><li><a href="/v/253/">Jason Markk</a></li><li><a href="/v/251/">Komono</a></li><li><a href="/v/256/">Lundhags</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">M-P</li><li><a href="/v/203/new-balance">New Balance</a></li><li><a href="/v/237/">On</a></li><li><a href="/v/207/new-era">New Era</a></li><li><a href="/v/258/">Primitive</a></li><li><a href="/v/202/puma">Puma</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">Q-T</li><li><a href="/v/215/rains">Rains</a></li><li><a href="/v/218/sneaky">Sneaky</a></li><li><a href="/v/210/the-north-face">The North Face</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">U-Z</li><li><a href="/v/213/vans">Vans</a></li><li><a href="/v/206/zapatos">Zapatos</a></li></ul></div></div><i class="expnd store-icon-plus"></i></li><li><a class="expander" href="/shopall?z=1"><i class="mi mi-percent"></i><span>Rebajas</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=1">Según el monto del descuento</a></li></li><li><a href="/shopall?z=1">Todos</a></li><li><a href="/shopall?z=10">Descuentos desde 10%</a></li><li><a href="/shopall?z=30">Descuentos desde 30%</a></li><li><a href="/shopall?z=50">Descuentos desde 50%</a></li><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=321">Descuentos especiales</a></li></li><li><a href="/shopall?z=321">Ofertas especiales</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="#">Descuentos por categoría</a></li><li><a href="/Catalogue/420/hombre?z=1">Hombre</a></li><li><a href="/Catalogue/421/mujer?z=1">Mujer</a></li><li><a href="/Catalogue/422/accesorios?z=1">Accesorios</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Descuentos por marca</div><div id="brands-menu416" class="brands-menu"><ul><li><a href="/shopall?v=237&z=1"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On" /></a></li><li><a href="/shopall?v=217&z=1"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/shopall?v=209&z=1"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/shopall?v=201&z=1"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/shopall?v=202&z=1"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/shopall?v=229&z=1"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/shopall?v=207&z=1"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/shopall?v=210&z=1"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/shopall?v=203&z=1"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/shopall?v=251&z=1"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/shopall?v=252&z=1"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/shopall?v=253&z=1"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/shopall?v=254&z=1"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/shopall?v=255&z=1"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/shopall?v=256&z=1"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/shopall?v=257&z=1"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li><li><a href="/shopall?v=258&z=1"><img data-src="https://shoesindustries.com/gallery/logo-brand/primitive1.webp" alt="Primitive" /></a></li><li><a href="/shopall?v=205&z=1"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/shopall?v=206&z=1"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/shopall?v=215&z=1"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/shopall?v=196&z=1"><img data-src="https://shoesindustries.com/assets/1/arkk1.png" alt="ARKK Copenhagen" /></a></li><li><a href="/shopall?v=230&z=1"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/shopall?v=233&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/adidas_logo.png" alt="Adidas Originals" /></a></li><li><a href="/shopall?v=218&z=1"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/shopall?v=222&z=1"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/shopall?v=225&z=1"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li></ul></div></div></div></div><i class="expnd store-icon-plus"></i></li><li><a class="" href="/Catalogue/542/para-ninos"><span>Para niños</span></a></li> </ul> <div Class="m-stranky d-md-none"> <div Class="fw-bolder mb-2">Compras</div> <a class="first" href="/ShippingPayment">Envío y pago</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Devolución de mercancía</a><a class="first" href="/Claim">Reclamación</a><a class="first" href="/contact">Contacto</a><a class="first" href="/Tag/sobre-nosotros">Sobre nosotros</a> </div> </div> </nav> </div> </div> </header> <div Class="body-content "> <div class="contact-page"> <div class="container"> <div class="page-header"> <h1>Servicio al Cliente</h1> </div> <div class="sb sc"> <div class="container-fluid container-margin contact"> <div class="row contact-layout"> <div class="col-12 col-lg-4 col-xl-3"> <aside class="contact-help-sidebar"> <div class="contact-left-ai-slot"></div> <div class="contact-left-availability"> <div class="contact-left-availability-title"> <span class="contact-left-panel-icon contact-left-panel-icon-contact"> <span class="store-icon-phone-solid"></span> </span> <span>Contacto</span> </div> <div class="contact-left-availability-row contact-left-time"> <div><strong>Lunes - Viernes</strong> <span>11</span><span>:00 - 18:00</span></div> </div> <div class="contact-left-availability-divider"></div> <div class="contact-left-availability-row contact-left-email"><span class="contact-left-panel-icon contact-left-panel-icon-email"> <span class="store-icon-envelope"></span> </span> <div><strong>E-mail</strong> <a href="mailto:info@shiesindustries.com">info@shiesindustries.com</a></div> </div> <div class="contact-left-actions"><a class="btn contact-left-action-btn contact-left-action-whatsapp" href="https://api.whatsapp.com/send?phone=0948492549" target="_blank"> <span class="store-icon-whatsappx"></span> <strong>WhatsApp</strong> </a></div> </div> <div class="contact-help-search"> <select class="form-control" id="najdihelp" name="najdihelp"></select> </div> <div class="contact-help-card"> <div class="contact-help-title"> <span class="mi mi-informations"></span> <span>Centro de ayuda</span> </div> <div class="help-menu contact-help-menu"> <a class="" href="/Contact/1/pedidos#helps"> <span class="mi mi-fast-delivery"></span> <span>Pedidos</span> </a> <a class="" href="/Contact/2/envio#helps"> <span class="mi mi-van"></span> <span>Envío</span> </a> <a class="" href="/Contact/3/pagos#helps"> <span class="mi mi-wallet"></span> <span>Pagos</span> </a> <a class="active" href="/Contact/4/devolucion-de-mercancia#helps"> <span class="mi mi-delivery-box"></span> <span>Devolución de mercancía</span> </a> <a class="" href="/Contact/5/reclamacion#helps"> <span class="mi mi-contract"></span> <span>Reclamación</span> </a> <a class="" href="/Contact/6/empresa#helps"> <span class="mi mi-hostel"></span> <span>Empresa</span> </a> <a class="" href="/Contact/7/cupones-de-descuento#helps"> <span class="mi mi mi-sales "></span> <span>Cupones de descuento</span> </a> </div> </div> </aside> </div> <div class="col-12 col-lg-8 col-xl-9"> <div class="contact-right"> <div class="contact-panel contact-help-result-panel" id="helps"> <div class="help-detail"> <h4 class="help-title"> <span class="mi mi-informations"></span> <h2>¿Cómo me devolverán el dinero por un pedido devuelto o cancelado?</h2> </h4> <div class="help-content"> <p data-start="78" data-end="330">Devolvemos el dinero siempre por el mismo método con el que se pagó el pedido. Si el pedido se pagó con tarjeta online o mediante otro pago online, el importe se devolverá automáticamente a la cuenta o tarjeta de pago desde la que se recibió el pago.</p> <p data-start="332" data-end="543">Si el pedido se pagó contra reembolso, le devolveremos el dinero mediante transferencia bancaria. En tal caso, es necesario completar en el formulario de devolución del producto el número de cuenta bancaria en formato IBAN y el código SWIFT/BIC de su banco.</p> <p data-start="545" data-end="611" data-is-last-node="" data-is-only-node="">Procesaremos la devolución del dinero tras recibir y comprobar el paquete devuelto.</p> </div> </div> <div class="contact-help-bottom"> <p> <strong>¿No le ayudaron nuestras respuestas?</strong> </p> <a class="contact-outline-link" href="/Contact"> <span class="store-icon-messagexx"></span> <strong>Contáctenos</strong> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="d-none"><div class="newsletter-container"> <div class="container h-100"> <div class="newsletter-banner newsletter-form"> <div class="row align-items-center h-100 g-0"> <div class="col-12 col-lg-5"> <div class="newsletter-banner__visual"> <img src="/content/klient/shoesindustries/images/newsletterbg.webp" alt="Newsletter" class="newsletter-banner__image" /> </div> </div> <div class="col-12 col-lg-7"> <div class="newsletter-banner__body"> <div class="newsletter-banner__title newsletter-title"> Suscríbete a nuestro boletín y obtén <span> 10,00 € </span> de descuento en tu primer pedido. </div> <div class="newsletter-banner__min-price newsletter-minimum-note"> <p> Pedido mínimo: <strong> 200,00 € </strong> </p> </div> <div class="newsletter-banner__content"> <div class="form-group newsletter-banner__form"> <div class="newsletter-banner__input-wrap"> <span class="store-icon-envelope newsletter-banner__input-icon"></span> <input type="text" class="mail form-control" placeholder="E-mail" /> </div> <button class="btn btn-primary btn-odoslat newsletter-banner__button"> Enviar </button> <div class="alert d-none result newsletter-banner__alert"></div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div id="footer"> <div class="container"> <div class="row"> <div Class="col-12 col-lg-3 footer__logo-col"> <a class="footer__logo" href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="Shoesindustries.es"></a> <div Class="mt-4"> <strong>Información de facturación: </strong><br>SHOES INDUSTRIES EU s.r.o. <br>Hany Ponickej 10B <br>84106 Bratislava <br>IČO: 50164783 <br>DIC: 2120257909 <br>IČ DPH: SK2120257909 </div> </div> <div Class="col-12 col-md-6 col-lg-2 footer-kontakt mt-4 mt-lg-0"> <div Class="footer-section-title">Contacto</div> <p><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></p> <p class="footer-contact-us"><img src="/Content/klient/shoesindustries/images/envelope.svg"> <a href="/contact">Escríbenos</a></p > <p> Lunes a viernes: <br> En línea <strong>11:00 - 18:00</strong> </p> <p> Sábado y Domingo: <br> Desconectado </p> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Compras</div> <a class="first" href="/ShippingPayment">Envío y pago</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Devolución de mercancía</a><a class="first" href="/Claim">Reclamación</a><a class="first" href="/contact">Contacto</a><a class="first" href="/Tag/sobre-nosotros">Sobre nosotros</a> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Información</div> <a class="first" href="/cookies">Tus cookies</a><a class="first" href="/privacy-policy">Protección de datos personales</a><a class="first" href="/complaints">Política de devoluciones</a><a class="first" href="/general-terms">Condiciones de Negocios</a> </div> <div Class="col-12 col-md-6 col-lg-3 mt-4 mt-lg-0"> <div Class=""> <div class="app-menu mb-3"><div class="footer-section-title">Aplicación movil</div><div class="d-flex align-items-center "><a href="https://play.google.com/store/apps/details?id=com.shoesindustries.app" class="me-2"><img src="/content/icons/google-play-icon.svg" alt="Google Play" /></a><a href="https://apps.apple.com/es/app/shoes-industries/id1611380017?l=es"><img src="/content/icons/apple-icon.svg" alt="App Store" /></a></div></div> <div class="soc-menu"><div class="footer-section-title">Únase a nosotros</div><div class="d-flex align-items-center"><a href="https://www.facebook.com/shoesindustries/" class="me-2"><i Class="store-icon-facebook"></i></a><a href="https://www.instagram.com/shoesindustries/" class="me-2"><i Class="store-icon-instagram"></i></a><a href="https://www.youtube.com/channel/UCkFCLj822JFJYnQK0G70pAg"><i Class="store-icon-youtube"></i></a></div></div> </div> </div> </div> </div> </div> <div class="footer-bottom"> <div class="container"> <div class="footer-bottom-inner"> <div class="footer-copy"> <span>© <strong>2026</strong> shoesindustries.es. 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$('#najdihelp').select2({ ajax: { dataType: 'json', type: 'POST', url: '/ajax/helpautocomplete', data: function (params) { return { q: params.term, lang: 'es' }; }, results: function (data, page) { return { results: data }; }, cache: false }, minimumInputLength: 2, placeholder: "Búsqueda", templateSelection: function (data) { return data.text; } }).on("change", function () { window.location.href = $(this).val(); }); new Splide('.contact-splide').mount(); }); </script> <Script type="text/javascript"> $(document).ready(function () { $(".btn-toggle-search").click(function (e) { $(".search-control").toggleClass("expand"); }); $(".btn-search").click(function (e) { e.preventDefault(); $(this).parent().parent().parent().toggleClass("expand"); }); var typed3 = new Typed('#typed3', { strings: ['Hola, ¡bienvenido a nuestra tienda online!', 'Soy Mobi, tu asistente de IA.', '¿Necesita ayuda?', 'Estaré encantado de ayudarte.'], typeSpeed: 50, backSpeed: 10, backDelay: 2500, startDelay: 1000, 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